Job Description

Assistant Store Manager - Westlake Village, Thousand Oaks, CA

Thousand Oaks, CA, United States

Job ID: 272898

Store Name/Number: CA-Westlake Village (0938)

Address: 4000 Thousand Oaks BLVD, Thousand Oaks, CA 91362, United States (US)

Hourly/Salaried: Salaried (Exempt)

Job Type: Full Time

Position Type: Regular

Job Function: Stores - Leadership

The Company

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of us. We are united by a common goal - to reimagine the future of beauty.

Your Role

As an Assistant Store Manager, you will be responsible for supporting the Store Manager in overseeing the entire store operations, ensuring a high level of client service, and driving sales. You will assist in leading a team of dedicated associates, fostering a positive work environment that encourages growth and development.

Key Responsibilities

• Supporting Store Operations and Sales: Assist the Store Manager in overseeing daily store operations, ensuring a smooth and efficient client experience.
• Help develop and implement strategies to drive store sales and increase profitability.
• Assist in coordinating and overseeing sales and profitability, performance, service, and operations.

• Team Leadership and Development: Assist in leading, coaching, and motivating a team of associates to meet or exceed sales targets.
• Conduct performance appraisals, manage employee development and provide ongoing feedback.
• Support the leadership team, ensuring effective collaboration and achievement of store goals.

• Client Satisfaction and Service: Ensure high levels of client satisfaction through excellent service.
• Handle client complaints and provide appropriate solutions.
• Support client loyalty programs and services to ensure client loyalty and engagement.

• Store Standards and Compliance: Maintain outstanding store condition and visual merchandising standards.
• Ensure compliance with company policies and procedures to maintain a safe and efficient work environment.
• Uphold Sephora brand excellence in-store, ensuring a consistent and high-quality client experience.

• Resource Management: Assist in managing inventory levels to ensure product availability.
• Support the Store Manager in allocating resources and handling staffing, ensuring optimal productivity and performance.

Qualifications/Experience

• Proven successful experience as a retail assistant manager.
• 3-5 years of experience managing a high volume, complex retail, or hospitality setting.
• Strong leadership skills and business acumen.
• Client management skills.
• Strong organizational skills.
• Excellent communication and interpersonal skills.
• A knack for attracting, identifying, and inspiring employees.
• Flexible availability to work a retail schedule.
• Ability to lift and carry up to 50 pounds, bend/stretch to stock shelves, stand/walk the sales floor for entire shift, and work in a fragrance-filled environment; ability to apply products to clients with or without accommodation.
• Adherence to Sephoras dress code and policies in the Sephora Employee Handbook.

The annual base salary range for this position is $64,480.00 - $81,500.00. The actual base salary offered depends on factors including qualifications, experience, skills, education, certifications, location, and other legitimate business factors. Eligible for bonuses. Sephora offers a comprehensive benefits package to full-time employees including health, dental, and vision plans; a 401(k) plan; paid time off; employee discount/perks; life and disability insurance; flexible spending accounts; and an employee referral bonus program.

Equal Opportunity

Sephora is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to providing reasonable accommodations to applicants with physical and mental disabilities. Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

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