Job Description

General Manager

Premier Truck Group is dedicated to ONE Network Executing, our mission which focuses on delivering the best employee experience, operational excellence, and exceptional customer service. At PTG, our top priority is to be your employer of choice and to provide a top-tier employee experience, regardless of the location where you work. Premier Truck Group is headquartered in Dallas, Texas, with nearly 50 locations throughout the US and Canada, making it the largest Freightliner dealer group in North America. We offer a premium selection of new Freightliner and Western Star commercial vehicles, a large selection of previously owned commercial trucks, and a full suite of parts, maintenance, and repair services. When you build your career here, you make a commitment to being the very best in the business. We are the pre-eminent group of Freightliner truck dealerships in the nation with serious plans for the future and we want you to be a part of it.

When you join our team, you're rewarded with the opportunity to work for an organization that provides opportunities for career growth and advancement, tailored to individual performance, experience and interests, along with a fully comprehensive benefits package including: Employee Discounts, Medical, Dental, and Vision Insurance, Life Insurance, Employee Assistance Programs, Paid Holidays and Paid Time Off, 401k Plan with Employer Match, Training, and Work-Life Balance. Here are some quick insights into this opportunity. We would love to discuss it with you in more detail!

General Manager Overview

The General Manager assumes responsibility and is accountable for customer retention and the profitability of each department in the dealership on behalf of the company. Fulfills responsibility through the use of sound business management practices. Plans, motivates, and coordinates the activities of the management team.

General Manager Responsibilities:

• Directs and monitors all dealership management or supervisory personnel functions and completes formal performance evaluations of all department managers at regularly scheduled intervals.
• Plans dealership operations for the coming year and submits to the area and corporate management for approval.
• Meets with the comptroller/office manager weekly to review departmental forecasts for consistency with the annual forecast.
• Meets with managers individually to develop weekly, monthly and annual goals and objectives, and to review actual performance.
• Monitors the daily operating control (DOC), recommending improved courses of action where necessary.
• Communicates management policies and procedures to all employees and ensures that they are understood and followed.
• Provides the Corporation with reports on the financial condition of the dealership.
• Ensures that the monthly financial statement is complete, accurate, and submitted on time to the factory.
• Coordinates with the business office to ensure that records and analyses are maintained accurately.
• Develops and maintains a good working relationship with lending institutions and manufacturer personnel.
• Holds regularly scheduled managers meetings to ensure that every department is operating efficiently and profitably.
• Hires, trains, and motivates all dealership department managers.
• Provides enthusiastic leadership to help shape employees' attitudes and build morale.
• Reviews and approves compensation plans for all employees.
• Develops merchandising strategies and assists in creating effective, cost-efficient advertising programs.
• Resolves any customer complaints that department managers are unable to rectify.
• Investigate and resolve complaints from outside agencies.
• Reviews all requests for training, approves those which are appropriate and consistent with the dealership's goals for professional/technical ability and advancement, and monitors their effectiveness.
• Works with the Dealer Principal to make proposals and or changes to the operating plan and associated budgets.
• Makes sure that departments hold to budgeted revenue and expense objectives.
• Authorizes all major departmental expenditures.
• Maintain records, controls and requests reports from others within dealership to assess dealership performance.
• Creates and facilitates the operating procedures and policies for dealership.
• Balances the expectations of customers, employees, suppliers, and owners.
• Offers coordination and focus for all areas of dealership operation.
• Handles customer complaints sensibly, showing empathy and a constructive attitude.
• Addresses customers in a friendly and courteous manner.
• Follows all attendance and punctuality standards with adherences to timekeeping standards including recording time of arrival, departure and all breaks for self and subordinates.
• Follows lawful directions from supervisors.
• Upholds the company's non-disclosure and confidentiality policies and agreements.
• Attends company meetings as required.
• Works evenings, weekends and holidays as required.
• Maintains a professional appearance and a neat work area for self and subordinates in accordance with company policy.
• Leads and manages others in an exemplary and professional manner.

Required Education and Experience

Associate degree (A. A.) or equivalent in business; and at least two-year related experience and/or training in a dealership sales environment; or equivalent combination of education and experience. Five years in a supervisory role in prior employment.

Preferred Education and Experience

Bachelor's degree (B.S or B.A) or equivalent; and two to four years related experience and/or training; or equivalent combination of education and experience. Prior experience in retail automotive sales highly desired.

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